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Artificial intelligence

Customer Service Software for Small to Enterprise Businesses

20 Best Customer Service Software in 2024 Self-service resources can be easily implemented using a comprehensive knowledge base software. Digital natives like Gen Z prefer social media communication because it’s an always-on channel. Other consumer...

How do Chatbots work? A Guide to the Chatbot Architecture

Chatbot Architecture Design: Key Principles for Building Intelligent Bots The candidate response generator is doing all the domain-specific calculations to process the user request. It can use different algorithms, call a few external APIs, or...